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Delivery Policy

Processing time

Please allow 5-7 business days for your order to be processed and delivered (Nigeria only) Processing times are not included in the estimated delivery time at checkout.

Please allow 6-10 business days for your order to be processed and delivered (Outside Nigeria)

Express production orders take between 3-4 work days with express service fee (Applicable to Nigeria only).

 Our products are handcrafted with the uttermost care. We will deeply appreciate your patience while we process your order.

 


Shipping rates

Calculated at checkout and vary depending on your delivery location. 


Pre-Order Items

Items listed as 'PRE-ORDER' begin processing on the date indicated in the product description and vary between items.


Dispatch notification

If you have not received a dispatch/delivery notification within the specified processing time or dispatch date,

please notify us by sending an email to customerservice@kaeaspen.com including your order number. 

Item not delivered? 

If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days before contacting us because packages may have been delayed by selected courier service.

Once items are dispatched it is the responsibility of the postal service to ensure packages are delivered.

Please note that refunds will not be issued for lost packages, however, items will be resent if a package cannot be traced.

Customs and Duties Charges 

Almost all shipments crossing international borders (outside the US) are subject to the assessment of duties and taxes imposed by the importing country's government. K.Aspen has no control over these charges as they vary between countries. These charges are the customers' responsibility.

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