Privacy Policy
We are committed to protecting and respecting your privacy. This Privacy Notice sets out details of the information that we may collect from you and how we may use that information.
In this Privacy Notice, “we” or “us” refers Kae Aspen Lagos, a business registered in Lagos Nigeria (with registered number 2477667). Our website refers to www.kaeaspen.com
What information do we collect?
We may collect the following information about you:
- Your name, age/date of birth and gender
- Your email address
- Your billing, delivery or home address and telephone numbers (including mobile numbers)
- Details of your purchases and orders
- Your online browsing activity
- Your communication and marketing preferences
- Your location
- Your correspondence and communications with us including notes of telephone calls and web chat exchanges
- Details of reviews which you post
- Your attendance at events we run
- Your competition answers or other competition submissions
- Other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page).
This list is not exhaustive and sometimes we may need to collect additional data for the purposes set out in this Notice. Some of your personal data is collected directly, for example, when you make a purchase on our websites or enter a competition. Other personal data is collected indirectly, for example, your browsing or shopping activity
We work, from time to time, closely with third parties (including, for example, business partners, sub- contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) who provide services to us and may receive information about you from them. In particular, all payments are provided through a trusted third party payment service provider. We may also collect personal data from third parties who have your consent to pass your details to us.
How your information is used?
Depending on how you are interacting with us, we (and trusted partners acting on our behalf) use your personal data:
To fulfil contractual agreements between you and us (for example when you place an order for products through our website)
To manage any registered account(s) that you hold with us
To verify your identity
To respond to a query and manage other customer service interactions with you
To send you information about our products by post
For market research purposes – to better understand your needs
To provide you with a personalized browsing experience when using our website
To send you details (by phone, e-mail or SMS) of promotional offers and products and services which we think may interest you, where you have consented to this (and have not withdrawn such consent)
To let you know about and invite you to events
To administer competitions we run from time to time
We may also use your personal data:
For crime and fraud prevention, detection and related purposes
To comply with legal and regulatory requirements
To assess, operate and improve our website, the services provided through it and customer services
Where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute)
We may also use your information to create anonymous data (whereby you cannot be identified) for market profiling purposes which may be used by us.
We will not share your information with third parties in order for that third party to provide direct marketing communications to you, unless you have provided your consent for such use. Such third parties will have their own policies relating to the way in which your information may be used.
In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include IT, delivery, marketing service providers and analytics and search engine providers that assist us in the improvement and optimization of our website and customer service.
We only allow our service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to us and to you, and for no other purposes.
Legal Basis for Using Your Information
We are allowed to use personal information only if we have a proper reason to do so. This includes sharing it with third parties in certain circumstances. The law says we must have one or more of these reasons:
To fulfil a contract, we have with you
When it is our legal duty
When it is in our legitimate interest
When we have your consent
A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. For example, we will use your information to action an order you have placed on-line on our website on the basis that this is a legitimate interest and is necessary to fulfil the contract.
In general, we only rely on consent as a legal basis for processing in relation to sending direct marketing communications to customers via email or text message.
Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data as soon as we can after consent is withdrawn. Please see the Contact section below.
How long do we keep your data?
We will not retain your data for longer than necessary for the purposes set out in this Privacy Notice. Different retention periods apply for different types of data.
We may share your personal information with any other companies in Kae Aspen and other companies in Kae Aspen may share your personal information with us in order to fulfil a contract we have with you or when it is in our legitimate interest.
International Transfers
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA) which may have lower standards of data protection. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Notice. If we do transfer information to our agents or advisers outside of the EEA, we will make sure that it is protected in the same way as if it was being used in the EEA. We’ll use one of the safeguards below.
Transfer it to a non-EEA country with privacy laws that give the same protection as the EEA. Our standard practice is to use ‘standard data protection clauses’ which have been approved by the European Commission for such transfers. Those clauses can be accessed here.
Transfer it to organisations that are part of Privacy Shield. This is a framework that sets privacy standards for data sent between the US and EU countries. It makes sure those standards are similar to what is used within the EEA.
Your Privacy Rights
You have the right to contact us (see the Contact section below) in order to find out what information we hold about you (please note that a small fee may be payable) or to access or correct any information we hold about you. You can also request the erasure of the information that we hold about you (see the Contact section below)
To unsubscribe from marketing emails at any time, please click on the unsubscribe link at the bottom of any marketing email and update your account preferences. You may also contact us to inform us if you do not wish to receive any marketing materials from us. Please see the Contact section below.
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. These websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.
Cookies
Our website uses cookies. Cookies are small files stored on your computer’s hard drive which are used to collect information about your visit to the website. Cookies help to provide users with a good experience when browsing our website and also allow us to improve our website.
While there are many different uses for first and third party cookies, the cookies used by us all fall into one of two main categories being either ‘functional’ i.e. needed to make sure our website runs optimally or third-party marketing/targeting cookies.
How can you control the use of cookies?
You can amend your browser settings to block some or all cookies. To do this, follow the instructions provided by your preferred web browser. For your ease of reference, we have provided the links below which provide instructions on how to remove and delete cookies for some of the more common web browsers. Please be aware that if you block cookies from the websites, some or all the website’s functions may not perform as intended:
- Firefox
- Internet Explorer
- Google Chrome
- Safari
Mobile phone users may have to refer to their handset manual for details on how to block cookies using their mobile browser. For more information about online behavioural advertising cookies and opt-out controls, please go to http://www.youronlinechoices.eu/.
In accordance with applicable data protection law and our own policies, we have adopted appropriate security procedures to help prevent unauthourized access to your information.
Children
Our website is not directed at children under the age of 13 and we do not knowingly collect personal information about children. If you believe we have collected personal information about your child, you may contact us as detailed in Contact below and request that we remove information about your child.
Changes to our Privacy Notice
We may update or amend this Privacy Notice from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on this page.
Currency
Contact
If you have any questions about how we collect, store and use your information, or you wish us to action any of the requests detailed above, please contact us by emailing customerservice@kaeaspen.com