We have a 10 day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@kaeaspen.com. Please note that returns will need to be sent to Lagos Nigeria. Email us for the current return address.

You can always contact us for any return question at customerservice@kaeaspen.com

We currently don't do refunds. However, an exchange can be done easily. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.