FAQ
How long will it take to get my order?
It depends on where you are. Orders delivered within Nigeria will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 6-10 days. Delivery details will be provided in your confirmation email.
Do you ship internationally
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Can I return my product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. You can read our return policy or email us directly and we’ll take you through the process.
Do you use real leather
All our products are made with real leather except stated otherwise in the product descriptions.
Shipping
Shipping
7-9 business days (Nigeria only)
10-12 business days (Outside Nigeria)
Order Updates
As soon as you place your order. Please check your inbox or junk folder for regular order updates. If you do not receive any update 72hrs after placing your order, please reach out to us.
Get in touch
If you have any questions about your order, please contact us. Our customer service is available Monday through Friday from 10am until 4pm GMT+1
Our Values
Empathy
We believe leading with kindness and compassion is the surest way to help everyone feel appreciated for who they are
Virtuosity
Our artisans perform their craft with mastery and passion, creating pieces that accurately reflect your originality while honoring the African heritage.
Superior Service
When you invest in K. Aspen, you can expect us to provide great customer service that ensures complete satisfaction as you engage in an unashamed, authentic
lifestyle.
Colour Disclaimer
Due to;
A. Photographic lighting sources or differences in monitor settings, we are unable to guarantee that the colour you will see on your monitor will accurately reflect the true colour of the product ordered. However, every effort has been made to reflect product colours as accurately as possible. The same applies to the colours indicated in the leather swatches.
B. Different batches of leather sourced. This results in a minimal difference between the leather used for the images and the new batch of leather for subsequent productions.
Please allow room for minimal differences as each product is handcrafted.
A piece with history
Our bags have taken years of hard work and dedication to craft. Treat your bags with the kindest of touch and care to get the best value.
Our Design Essense
Discover the magic of K.Aspen, where line and structure intertwine to create a playful and elegant design essence.